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Delivery Costs:

Standard Delivery: £3.99

Next Day Delivery - 24 Hour Service: £5.99

Special Delivery - Guaranteed Next Day: £14.99 

International Shipping: £30

Standard delivery

Please note for Standard delivery allow 2-5 working days for delivery.

Next day delivery - 24 hour service

Please note, next day deliveries are only available on working days (Monday - Friday). When selecting next day delivery if the order is placed before 3pm you will receive your order on the next working day (Monday). If you place your order after 3pm on a Friday it will not be posted until the next working day (Monday), meaning you will receive your order on the Tuesday. Working days exclude bank holidays.

Special delivery - guaranteed next day

Please note, guaranteed deliveries are only available Monday - Saturday. When selecting special delivery if the order is placed before 3pm you will receive your order on the following day. If you place your order after 3pm on a Friday it will not be posted until the next working day (Monday), meaning you will receive your order on the Tuesday. Working days exclude bank holidays.


Returns

Our policy lasts 14 days for all online orders and 7 days for all in store purchases. Unfortunately we can’t offer you a refund or exchange if you have gone past this time period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

All returns can be processed on our Returns Centre

Please note: there is a small administration charge of £3.99 for returns

 

Additional non-returnable items:

Gift cards

Food

Underwear if the packaging has been opened

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds

Purchases made online are governed by UK distance selling regulations and the returns policy is different to in store purchases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Items must not be worn, must have labels intact and be returned in the original packaging. Please be careful that any aftershave or body spray worn does not leave any marks or trace of scent.


If returning from overseas, please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility. If we have made a mistake with your order please let us know immediately and we will do our best to resolve the issue at once.


Please note that any custom duties or taxes incurred upon receiving your order are non-refundable. These charges are imposed by the customs authorities of your country and are beyond our control.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@burrowsandhare.co.uk.


Returns & Exchanges (if applicable)

We can only replace items within a 14 day period from the day of receiving your order. If you need to exchange it for the same item, send us an email at customerservices@burrowsandhare.co.uk and send your item to:


Burrows & Hare

Returns @ Burrows & Hare

79-81 Magdalen Road

Oxford

Oxfordshire

England

OX4 1RF